Reservationist Specialist

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. 

1. Runs all reservations entered for prior day; audits for accuracy; merges when necessary
2. Runs cancellation report for day prior; executes tasks as outlined on checklist
3. Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
4. Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
5. Input of all in house reservations.
6. Input of group codes for new groups.
7. Check all reservations arriving from date to 3 days out.
8. Filing and discarding of files as needed.
9. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
10. Handle all calls coming in from CRS.
11. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
12. Processes group reservation requirements per contract; executes tasks outlined on checklist
13. Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
14. Sends confirmations daily for all reservations processed
15. Attends weekly Resume meeting

Hourly Rate is $20.00 per hour.